Medi-Cal eligibility review in the Care-Cali workspace
Six walkthroughs show how county workers, agents and applicants would handle applications, documents and phone updates in the proposed workspace.
How to use the walkthroughs
Follow the narration, or move through the screens at your own pace.
Intake and review
Applications, documents and updates are linked to a case, and each conclusion shows its evidence.
One consolidated workflow
Applications, documents and phone updates are linked to the right case, and duplicates are identified.
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Automated review
The system extracts information from documents, compares evidence, flags missing or conflicting details and shows the source behind each conclusion.
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Applicant follow-up
The applicant gets one clear checklist, upload guidance and reminders that update as documents arrive.
Explore walkthroughDecision and completion
The authorized worker records the decision, and the case keeps an owner until the receiving system confirms coverage.
Possible fraud flags
Suspicious inconsistencies are flagged with their evidence for human review, and ordinary errors are handled as errors.
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Caseworker action
The worker gets a review packet and a recommended next step, and the authorized worker records the final decision.
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Tracking through completion
Supervisors can see who owns each case, how long it has been open, what is holding it up, and whether approved coverage reached the downstream systems.
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